Returns
Returns within 14 days
You can withdraw from your purchase without giving a reason within 14 days of the day you, or a person you name other than the carrier, receive the goods. If the order arrives in several parcels, the 14 days run from receipt of the last one. You meet the deadline if you send us your notice before it expires.
How to return
- Write to nazarelli.store@gmail.com with your order number and the items you are returning. A clear statement is enough; you may also use the model form.
- Send the goods back within 14 days of your notice to: Zhanna Adamian, Nova Poshta branch No. 7, 10 Vadyma Puhachova St, Kremenchuk, Ukraine, tel. +380 67 699 1860
- We pay the cost of sending the goods back. The address is a Nova Poshta branch in Ukraine: write to us before you send the parcel and we will agree how to send it at our cost.
Please return the items unworn, undamaged and with their tags, ideally in the original packaging. You may try them on as you would in a shop; you are liable for any loss of value caused by handling beyond that, such as wearing them.
Refund
We refund everything you paid us for the returned goods, and, if you return the whole order, the cost of delivery to you (if you chose a more expensive option than the cheapest one we offered, we refund the cheapest). The refund goes out without undue delay and no later than 14 days after we receive your notice, by the same means you paid, that is, to your card. We may withhold the refund until we have the goods back or you show us that you have sent them. The VAT and fee you paid Czech Post on delivery never reached us, so we cannot refund them.
Exchanging a size
If you want another size, write to us and send the item to the same address as for a return. The new size ships from Ukraine again, so VAT and the Czech Post fee are due again when you receive it.
Faulty goods
If an item is faulty, write to nazarelli.store@gmail.com with a photo. You can claim your legal rights for faulty goods within 24 months of delivery: repair or replacement, or else a price reduction or a refund. We settle a claim within 30 days. We pay the shipping of a faulty item to us and back to you, and when we replace a faulty item we also cover the VAT and postal fee on the new parcel.
Model withdrawal form
Fill it in and send it to nazarelli.store@gmail.com only if you wish to withdraw from the contract.
To: Anna Nazaryan, NAZARELLI, Universytetska Street 37/39, apt. 21, 61003 Kharkiv, Ukraine, nazarelli.store@gmail.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Order number:
Ordered on / received on:
Name:
Address:
Signature (only if this form is sent on paper):
Date: