We ship from Ukraine: on delivery you pay import VAT and a postal fee under the rules of your country.

Nazarelli
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Terms and conditions

Seller

NAZARELLI products are sold by Anna Nazaryan, sole proprietor (FOP) entered in the Unified State Register of Legal Entities, Individual Entrepreneurs and Public Organisations of Ukraine under No. 2010350010002370176 on 24 November 2024, business address Universytetska Street 37/39, apt. 21, 61003 Kharkiv, Ukraine (the “seller”, “we”). Email: nazarelli.store@gmail.com, phone: +380 50 848 6017.

These terms apply to purchases in the NAZARELLI online shop delivered outside Ukraine, in particular to the Czech Republic and other countries of the European Union. Orders delivered within Ukraine are governed by the seller's public offer in Ukrainian.

Order and contract

You place the order with the pay button at checkout. Before that you see the products, size, delivery price and total and can correct your details. The purchase contract is concluded when you pay for the order; we send you an order confirmation by email. We conclude contracts in Czech, English or Ukrainian, depending on the language of the shop; we keep the contract electronically for 3 years and send it to you on request.

Prices and payment

  • Prices are in euros; amounts in Czech crowns are an approximate conversion only.
  • Delivery costs €20 and is included in the order total.
  • We ship from Ukraine, a country outside the EU. The price does not include import VAT (21% in the Czech Republic) or the Czech Post customs clearance fee (97 CZK, or 150 CZK without your help); you pay these, and any customs duty, when you receive the parcel. The estimate in the cart is a guide: customs and the post office set the exact amount. In other EU countries their own rates and fees apply.
  • Payment is made in advance by card (Visa, Mastercard, Apple Pay, Google Pay) through the secure WayForPay payment gateway. The gateway may charge a euro order in Ukrainian hryvnias (UAH) at its own rate and your bank converts it into your card currency, so the amount on your statement may differ slightly. Your bank may charge a fee for a payment in a foreign currency.

Delivery

We ship by Ukrposhta (Ukrainian Post); in the Czech Republic the parcel is delivered by Česká pošta. Delivery takes up to 30 days from the order. Details are on the Delivery page. The risk of damage to the goods passes to you when you receive the parcel.

Right of withdrawal

You may withdraw from the contract without giving a reason within 14 days of receiving the goods. We pay the cost of returning them. The procedure, refunds and the model form are on the Returns page.

Defects and complaints

We are liable for defects as the law provides. You can claim your rights for defective goods within 24 months of receiving them by email to nazarelli.store@gmail.com with a description and a photo. We settle a claim within 30 days at the latest and pay the shipping of defective goods.

Complaints and out-of-court dispute resolution

Send complaints and questions to nazarelli.store@gmail.com; we answer without undue delay. A consumer living in the Czech Republic may also turn to the Czech Trade Inspection Authority, the body for out-of-court resolution of consumer disputes (adr.coi.cz).

Governing law

The contract is governed by the law of Ukraine. If you are a consumer habitually resident in the EU, this does not deprive you of the protection given to you by the mandatory provisions of the law of your country of residence.

Personal data

How we process your personal data is described in the Privacy policy.

These terms apply from 9 November 2026.

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